Refund policy

If you're not happy with the HospoXP Manager plan, request a full refund within 30 days of your order date and we'll give your money back — no interrogation. This applies to both the monthly and yearly plans, and to the first charge of each new subscription.

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all HospoXP orders. To request one:

• Go to paddle.net and look up your order with the email you paid with, or
• email us at support@hospoxp.app and we'll arrange it for you.

Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.

You can cancel any time from the billing portal in the app. Cancelling stops future charges; your Manager features stay active until the end of the period you've already paid for. Renewal charges outside the 30-day window aren't automatically refunded, but get in touch if something's gone wrong and we'll sort it out.

This guarantee sits on top of the rights you have under consumer law — it never replaces or limits them.